FAQs

Home | FAQs
FAQs 2017-10-18T07:13:14+00:00

If you can’t find an answer to your question here please contact to our friendly customer service staff between 8.30am – 5.30pm Monday to Friday on 0420 944 728 or email us at info@activelyinspired.com.au

We’d love to help you with your enquiry.

How Do I Have My Order Gift-wrapped? 2015-08-10T09:19:18+00:00

Actively Inspired members have the option to receive complimentary gift wrapping. We apologise that some items cannot be gift-wrapped. Please call us for more details and to take advantage of our exclusive gift-wrapping services.

I Don’t Want To Receive Any Emails 2015-08-19T11:57:30+00:00

Email is the best way for us to communicate Actively Inspired information and deals to you – if you want to unsubscribe from email you can, but we won’t be able to offer you any of our great promotions without being able to email you! You will always have the option to unsubscribe to Actively Inspired marketing material by clicking on the bottom section of emails that are sent to your subscribed email. If this does not work for you, please contact us.

What Is An Online Review? 2017-10-18T07:13:27+00:00

We love hearing feedback on our products, because as a valued customer your opinion is important to us. We’ve provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here’s an idea of how best to do it:

  • Keep feedback based on the product only and your experience of using the product. E.g. how you used the product, product size, materials product is made from, how it makes you feel?
  • Be honest – tell us what you like about the product and what you don’t like about the product.
  • Keep it clean, get to the point and provide helpful feedback for others.
  • We are not about anything offensive, racist, crude, so inappropriate comments won’t be posted accordingly.
  • Also to protect your privacy we can’t post any personal information, so use of a nickname for the review is the best way to go.
  • Links to other websites and references to other retailers is also potentially misleading to visitors, so we won’t post this info either.

But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call.

Where Is My Order? 2015-08-10T07:51:13+00:00

Standard online orders take between 2-5 working days and are delivered via Courier Companies. You can check the status of your order at any time once your tracking number has been sent to you via email from Actively Inspired.
If you’d like an update on the status of your order, please get in touch with our Customer Service staff who will help you track it down.

What Do I Need To Do If I Decide To Return Or Exchange My Purchase? 2016-03-18T12:29:21+00:00

If you need to return or exchange something please review our Returns and Refunds Policy and call our Customer Service staff to obtain a Return Authorisation Number.

I Recently Placed An Order And Have Changed My Mind About The Items I Have Selected. How Do I Cancel My Order? 2016-03-18T12:29:56+00:00

Please contact us as soon as possible so that we can catch it before we dispatch your order.
Unfortunately, we are unable to cancel orders after they are sent to you from our warehouse.
For further information on returning your item please take a look at our Returns & Refunds Policy or contact us.

How Do I Update My Profile Or Change My Account Details? 2016-03-18T12:30:47+00:00

Sign in using the Actively Inspired ‘Sign In’ link in the top right-hand corner of www.activelyinspired.com.au. Once you’re signed in, you can change your preferences anytime via your account under ‘My Account’ where you can review and update your Actively Inspired details and preferences.
Alternatively click here to access your account. Don’t forget you will need your username and password.

How Do I Change My Actively Inspired Password? 2016-03-18T12:32:49+00:00

Sign in using the Actively Inspired ‘Sign In’ link in the top right-hand corner of www.activelyinspired.com.au Once you’re signed in, click on ‘My Account‘ in the top right-hand corner and once on this page click ‘Account Information’ and tick the ‘Change Password’ option. Simply enter your existing password, your preferred new password, confirm it and click ‘Submit’.

I’ve Forgotten My Actively Inspired Password 2016-03-18T12:33:51+00:00

It happens! Simply click on the My Account link in the top right-hand menu bar of www.activelyinspired.com.au and click on the ‘Lost your password‘ link, and you’ll be prompted to enter your email address. We’ll send you a new password to your email address. Simple!

How Do I Become An Actively Inspired Member? 2016-03-18T12:34:35+00:00

You can become a member and create an online shopping account here. Follow the steps and enter your details to register. As an Actively Inspired member, we’ll treat you to special benefits and keep you up to date on all of the latest Actively Inspired products and news!

Why Do I Need An Account? 2015-08-05T01:06:23+00:00

As a member you’ll pretty much have the run of the place. You can:
⦁    Check out faster when making a purchase
⦁    Check the status of your orders
⦁    See any of your past orders
⦁    Change your account details, including password
⦁    Store any extra shipping addresses.

Can I Order Online And Pick Up From Your Showroom? 2015-08-10T09:21:26+00:00

Yes, we would love you to visit us. Please advise us at time of ordering if you would like to collect your order from our showroom. Remember to call first to let us know when you intend to come to ensure someone is available to help you.

Do You Have A Shop Or A Showroom? 2015-08-10T09:21:59+00:00

Unfortunately, at this stage we do not have any shops, however, you are very welcome to visit our small showroom in Sydney at:
Suite 107, 283 Alfred Street
North Sydney
NSW 2060
Visiting Times: Mon-Fri, 9:30am – 3:30pm, please phone first to make an appointment.
Phone: 0420 944 728

What If I Have A Question About My Order? 2016-03-18T12:36:07+00:00

Our friendly and dedicated Customer Service staff are here to make your shopping experience with Actively Inspired an enjoyable one. So if you have any queries regarding your order, or need additional product information, give us a call and we’ll be delighted to help, or you can simply e-mail your query through to us sales@activelyinspired.com.au . Alternatively you can call us on 0420 944 728 anytime Mon-Fri between 8:30am-5:00pm AEST.

Why Do You Charge Shipping? 2015-08-19T13:26:43+00:00

All items featured in our catalogue have been priced to ensure the BEST possible value for your money. However there are costs involved the picking, packing and the posting your order to you. In addition these charges also include insurance to cover damaged or misplaced items during transit.
Postage, handling and insurance is calculated based on the total weight and size of the items ordered. Depending on your dimensions of your order the cost will range.

How To Order 2017-10-18T07:13:27+00:00

STEP 1
Find a Product
⦁   Browse the Product Categories and make your selection.
⦁   Use the search facility by entering the product name or key word (using part of the name is also okay as this function will find any product that contain the letters you enter).
⦁   Use the search facility by entering the product code.
⦁   If you wish to search for products within a particular category use the left-hand navigation filter your selection.
⦁   If you know all the product codes you require, just enter them directly into the product search in the top left-hand corner of the Main Shopping page.
⦁   To order, simply enter the quantity you require then click the “Add to Cart” button.
STEP 2
Shopping Cart
From your shopping cart you can:
⦁   Add or modify your order using Update Cart button.
⦁   Proceed to the checkout.
⦁   Continue shopping.
STEP 3
Checkout
Once you are happy with your order, proceed through the checkout to complete your delivery, shipping and payment details.
Payment will be processed when you place your order.

What Forms Of Payment Do You Accept? 2017-10-18T07:13:27+00:00

Payment Options We Accept:

What If I Don’t Have A Credit Card? 2015-08-19T12:45:11+00:00

You can select to pay for your order by ‘Direct Bank Transfer‘ or ‘Cheque’ during checkout.

Please send your cheque to:

Actively Inspired
Suite 107, 283 Alfred Street
North Sydney
NSW 2060

Please do not send cash. Payment by cheque, money order or credit card is the safest form of payment. Note: Actively Inspired cannot accept any liability or responsibility for cash sent through the post.

If you are paying for your order by cheque, please make it payable to “Braenoch Holdings Pty Limited”. The Pay by Cheque option means that you will be mailing us the cheque.  Your order will not be shipped to you until your cheque has been cleared by the bank.  Please allow 5 business days for clearance plus 2-3 days for the postage delivery.

If you select the Direct Bank Transfer payment option, our bank details for direct deposit is ANZ BSB: 012-351 Account: 1960-52063. When making a direct deposit, please use your order ID as the payment reference and email sales@activelyinspired.com.au with your payment details. Your order will not be shipped until your funds have been received into our bank. Please allow 2-3 business days for clearance of funds.

Is My Personal Data Safe If It Create An Account? 2017-10-18T07:13:31+00:00

Yes, your data is safe with Actively Inspired as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. All your information is secure and encrypted meaning no one else can read your details. To access your details on our website, you need to enter the correct password.

Click here for our full privacy policy.

Are My Credit Or Debit Card Details Saved? 2015-08-05T00:56:31+00:00

All your online payments are processed through a PayPal payment gateway. The PayPal payment Gateway securely links to Actively Inspired website and manages the complex routing of the data with regards to credit card online payment methods on our behalf. This means, we don’t save any of your payment details.
PayPal is one of the worlds most trusted forms of payment in terms of keeping your credit card information safe and secure. You also have the option to deposit money into your PayPal account straight from your bank account, no credit card required!

I’m Not Sure I’ve Successfully Completed My Order 2016-03-18T12:40:31+00:00

When you have successfully completed your order, you will receive a confirmation email. If you don’t receive an email, please get in touch with our Customer Service staff. Be sure to check your spam folder first!