PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
How We Use Information
Our site uses an order and registration form so that you can request information, products and services. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary.
You may, from time to time, receive information from us about new features, new services and special offers we think you’ll find valuable.
We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize member traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.
We may also collect and share information about the pages that you visit on our site, but this information is not personally identifiable.
How Your Information is Stored
This site uses a secure server (SSL) to encrypt your information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
We use SSL to secure any and all pages that collect and transmit credit card information. Furthermore, we do not store credit card information and instead, transmit the data to the credit card processor via a secure link as soon as you click on “Complete Checkout”.
We keep your personal information private and secure. We use any information you provide to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our website’s secure servers protect your information using advanced encryption techniques and firewall technology.
Actively Inspired may deliver notice to you by means of e-mail, a common notice on the site, or by other reliable way to the address you have provided to Actively Inspired.
Claims and Exchanges
In the event that an order is delivered with shipping damage, notify us within 10 days of delivery to arrange free return delivery and an exchange, refund or credit to your account. Please provide us with full details of the fault along with the invoice number, and look after the products until they are returned. The damaged item(s) must be returned within 30 days. Actively Inspired will not accept returns for products that have been damaged after delivery.
If you receive an order with shortages, contact Actively Inspired immediately to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages.
If you do not report an issue within 10 days of delivery we will assume your order was received acceptable and will be under no obligation to provide a replacement or refund. When you contact us to return items, a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted.
If for any reason you are not satisfied with any product, please return it to Actively Inspired in original condition and original packaging within 10 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required.
Actively Inspired will not be responsible for any consequences (direct or indirect) arising from the late or non-delivery of goods due to events beyond our control. Please read our Shipping policy for more detailed information.
We reserve the right to modify or change product specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. The selection and suitability of items remains at the discretion of the purchaser.
We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any wrong description we reserve the right to correct any error or omission. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. Images provided to us by photographers are an artistic expression and may have been enhanced or altered using editing software. Please view all images for the most accurate representation of a product.
Because we cannot control the colour reproduction of a customer’s computer monitor, we cannot guarantee that the actual product colour will precisely match any preview as it appears on your computer. No refunds or returns will be given for colour differences.
Prices for all products in on our web site are in Australian Dollars ($AUD) and include GST (10%). All prices are correct at the time of publication. However, Actively Inspired reserves the right to alter prices for any reason. If the price of a product that you order has been altered, Actively Inspired will contact you prior to processing your order. Actively Inspired will provide Tax Invoices in the prescribed form for all accepted orders.
Unless otherwise advised, payment must accompany all orders. Payments can be made by credit card (Visa or Master Card), PayPal, money order, direct deposit or cheque. If paying by cheque, goods will only be dispatched once the cheque has cleared.
Schools and government organisations may order on account if the order is accompanied by an officially signed clearance. All accounts are 14 days net from date of invoice. No statements are issued. The customer shall pay any costs or disbursements incurred by Actively Inspired in recovering outstanding payments.
Risk of all products shall pass to the purchaser on delivery. Title to the goods shall pass only when Actively Inspired has received full payment of the purchase price and any other amounts owing.
This website and pictures cannot be reproduced in any form whatsoever without prior written approval from Actively Inspired.